Wholesale Info

Hi, thank you for being a Klean Kanteen wholesale customer. Please read through our FAQ’s below. If you still have questions, contact us anytime by emailing wholesale@kleankanteen.com or by calling 1-800-767-3173.

When will my order ship?

Wholesale orders typically ship in 1-4 business days, sometimes longer during promo periods. We ship standard ground freight, using various methods and carriers based on order weight and case boxes, unless otherwise specified on your account or order.

What is your return policy? 

Returns for non-defective merchandise will be approved on a case by case basis. Please email wholesale@kleankanteen.com within 30 days of shipment. Unsold merchandise will not be subject to buy-back or consignment.

What if an item I ordered was missing?

Please email wholesale@kleankanteen.com or call 1-800-7673-3173

An item I want to order is out of stock. When can I order it?

Please email wholesale@kleankanteen.com for inventory and availability information.

What if I have a warranty return?

Please fill out the Wholesale Credit Form and email it to credits@kleankanteen.com. We will credit your account for any manufacturing defects.